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Branch Operations Manager

2 months ago

Moncton, New Brunswick, Canada Next Level Group Full time

**Job Summary**

Next Level Group is seeking a highly skilled and dedicated Branch Manager to oversee its operations and lead the team to achieve business objectives and satisfy clients, owners, and employees.

**Key Responsibilities**

  1. **Strategic Planning**: Align with company-wide strategic plans while monitoring financial performance and making data-driven decisions to drive business growth.
  2. **Customer Relationships**: Foster positive relationships with existing and potential clients, resolving elevated customer issues and ensuring customer satisfaction.
  3. **Communication**: Facilitate effective communication among all departments, ensuring seamless collaboration and information sharing.
  4. **Store Culture**: Continuously improve the store culture and maintain consistency across all departments, promoting a positive and productive work environment.
  5. **Change Management**: Implement changes within departments as needed, ensuring a smooth transition and minimal disruption to business operations.
  6. **Marketing**: Plan and execute successful marketing activities and events, promoting the company's products and services to key customers.
  7. **Facility Management**: Ensure facility and property maintenance, security, and professional appearance, maintaining a safe and welcoming environment for customers and employees.
  8. **Sales Representation**: Represent the company in selling machinery to key customers as needed, leveraging relationships and expertise to drive sales growth.
  9. **Employee Management**: Hire, develop, coach, evaluate, and manage employees, ensuring a high-performing team that meets business objectives.
  10. **Customer Follow-up**: Ensure proper follow-up with customers before and after sales, ensuring customer satisfaction and loyalty.

**Requirements**

  1. Bachelor's degree or equivalent experience.
  2. 2-3 years of experience in Ag, Heavy Equipment, or Truck dealer operations, business systems, and sales support tools preferred.
  3. Previous management experience or demonstrated willingness and ability to learn management techniques.
  4. Ability to develop and motivate others through coaching, knowledge-sharing, and modeling.
  5. Good understanding of financial principles relative to Sales Department operations.
  6. Analytical ability to understand root cause issues.
  7. Ability to set performance goals and deadlines.
  8. Excellent verbal and written communication skills.
  9. Professional, accurate, articulate, objective, and authoritative.
  10. Ability to work independently and as part of a team.
  11. Valid driver's license.