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Customer Support Specialist
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We are seeking a highly skilled Customer Support Specialist to join our team at Enverus Holdings, Inc. as a Technical Support Representative. As an Application Support Expert, you will play a critical role in ensuring our customers receive exceptional support and guidance to maximize the value of our software applications.
Key Responsibilities- Provide Front-Line Support: Respond to customer inquiries via phone, email, or virtual screen share, providing timely and effective solutions to their technical issues.
- Troubleshoot and Resolve Issues: Diagnose and troubleshoot software application issues, working closely with customers to resolve problems efficiently and effectively.
- Document and Maintain Records: Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
- Collaborate with Team Members: Work closely with team members to ensure seamless communication and effective issue resolution.
- Stay Up-to-Date with Product Knowledge: Maintain product and technical knowledge to provide quality support and stay ahead of emerging trends.
- Meet Performance Objectives: Regularly review and update performance objectives to ensure alignment with company goals and objectives.
- Strong Interpersonal Skills: Possess excellent written and verbal communication skills, with the ability to empathize with customers and provide effective solutions.
- Technical Expertise: Leverage technical expertise to effectively troubleshoot and resolve client inquiries.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to anticipate follow-up questions and concerns.
- Collaboration and Teamwork: Thrive in a collaborative team environment, contributing to group discussions and driving team productivity.
- Adaptability and Flexibility: Demonstrate resilience through a positive approach to change and challenges, with a high level of self-awareness and self-regulation.
As a Customer Support Specialist at Enverus Holdings, Inc., you will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the energy industry. We offer a dynamic and supportive work environment, with opportunities for growth and development.
