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Operations Manager
3 months ago
Location: Port Moody, BC
Reports To: Medical Director
Position Type: Full-time (in-office with potential for remote work)
About Port Moody HealthPort Moody Health is a distinguished facility specializing in advanced integrative medicine and cancer treatment, catering to clients from British Columbia and beyond.
Founded in 2006, our team is composed of expert naturopathic physicians, skilled nursing staff, and dedicated medical support personnel. Each physician brings expertise in their respective fields, ensuring the delivery of the most current and progressive care while collaborating with both on-site and off-site practitioners.
At Port Moody Health, we prioritize more than just healthcare; we strive to provide an outstanding patient experience. Every facet of our service is executed with meticulous care, aiming to exceed our clients' expectations. Our evidence-informed, patient-centered, collaborative model of personalized healthcare continuously adapts to technological and medical advancements.
We seek team members who embody a strong professional work ethic, keen attention to detail, and the ability to work collaboratively to support our physicians and care for our patients. Our team consistently exemplifies compassion, kindness, and professionalism in all interactions.
Position SummaryWe are looking for a dynamic and seasoned Healthcare Business Administrator to enhance the growth and efficiency of our operations.
As we embark on an exciting growth trajectory, this role presents significant opportunities for professional development and career advancement.
The Healthcare Business Administrator will manage office operations, oversee HR functions for the front office and nursing teams, and spearhead new client acquisition initiatives. This position is vital for ensuring the seamless operation of the office, fostering a positive work culture, and converting inquiries into loyal patients through professional and empathetic engagement.
As a key member of our leadership team, you will contribute to strategic and operational decisions for Port Moody Health, collaborating frequently with our physicians, front office, nursing teams, and valued patients to maintain our high standards of care and service.
Key ResponsibilitiesOffice Management
- Oversee daily office operations to ensure optimal efficiency.
- Implement and uphold office policies and procedures.
- Manage office budgets, expenses, and financial reporting.
- Ensure compliance with regulatory and organizational standards.
- Coordinate with vendors and service providers for office supplies and services.
- Oversee corporate IT functions.
Human Resources Management
- Manage HR functions for front office and nursing teams, including recruitment, onboarding, training, performance management, payroll, and vacation requests.
- Facilitate HR functions for new physician hires, including onboarding and payroll.
- Promote a positive and collaborative work environment.
- Address employee concerns and resolve conflicts promptly.
- Develop and implement employee development programs.
- Ensure compliance with employment laws and regulations.
Marketing Coordination
- Collaborate with marketing contractors to enhance the company's marketing initiatives, including website performance, paid advertisements, and social media channels.
- Oversee the effectiveness of on-site marketing efforts, including displays, handouts, and other location-based marketing strategies.
New Patient Acquisition
- Conduct initial consultation calls with potential new patients, ensuring a professional and empathetic experience.
- Manage the conversion process from inquiry to first appointment.
- Develop and implement strategies to achieve conversion targets.
- Assist in optimizing the company's sales process, including the use of CRM software.
- Collaborate with the marketing team to ensure alignment with the sales process.
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in office management and HR.
- Previous experience in sales or client services is preferred but not mandatory.
- Medical office experience is advantageous but not required.
- Proficient in various software applications, including MS Office.
- Familiarity with key social media platforms.
- Legally eligible to work in Canada.
- Strong leadership and effective team management.
- Excellent communication and interpersonal skills.
- Attention to detail and thoughtful decision-making.
- Team-oriented with a focus on relationship-building.
- Positive and proactive attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- High level of professionalism and empathy in client interactions.
- Salary: $65,000 to $80,000 annually, based on experience.
- Performance bonuses based on new patient acquisition and overall performance.
- Comprehensive extended health benefits package after three months.
- Significant opportunities for professional development and career advancement as the company grows.
Interested candidates are encouraged to submit their resume and cover letter, detailing their qualifications and experience.
Port Moody Health is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation during the recruitment process, please inform us.
If you are a proactive and dedicated professional looking to make a meaningful impact in the healthcare sector, we invite you to consider this opportunity.
