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Hotel Reception Specialist

3 months ago

Corner Brook, Newfoundland and Labrador, Canada The Glynmill Inn Incorporated Full time
Position Overview

The Glynmill Inn Incorporated is seeking a dedicated Hotel Reception Specialist to join our team. This role is essential in ensuring a welcoming and efficient experience for our guests.

Qualifications
  • Education: Completion of a relevant trades certificate or diploma.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment
  • Located in an urban setting.
  • Operates within a hotel, motel, or resort atmosphere.
Key Responsibilities
  • Welcome guests upon arrival and assign appropriate accommodations.
  • Manage group bookings and facilitate check-ins and check-outs.
  • Handle room reservations, including modifications and cancellations.
  • Provide detailed information regarding hotel amenities and services.
  • Offer insights about local attractions and points of interest.
  • Process guest departures, ensuring accurate billing and payment collection.
  • Maintain accurate records of room availability and assignments.
  • Adhere to safety and emergency protocols.
  • Perform clerical tasks such as faxing, filing, and photocopying.
  • Answer incoming calls and relay messages efficiently.
  • Contact guests for wake-up calls as requested.
  • Deliver exceptional customer service to enhance guest satisfaction.
Technical Skills
  • Proficient in operating a multi-line switchboard.
  • Familiarity with database management software.
  • Experience with central reservation systems (CRS).
  • Competent in using the internet for various tasks.
Safety and Security
  • Must undergo a criminal record check.
Transportation Requirements
  • Personal transportation is necessary.
Work Conditions
  • Attention to detail is crucial.
  • Ability to work effectively under pressure.
Personal Attributes
  • Strong client focus and dependability.
  • Excellent interpersonal, oral, and written communication skills.
  • Flexibility and sound judgment.
  • Highly organized and reliable team player.
Benefits
  • Health Benefits: Includes dental and healthcare plans.
  • Financial Benefits: Group insurance and pension plans available.
Work Schedule

This is a permanent position requiring approximately 80 to 84 hours bi-weekly.