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Account Manager Aviation

2 months ago

Montreal, Quebec, Canada Willis Towers Watson Full time
About the Role

The Account Manager - Aviation & Space will play a crucial role in assisting with all aspects of the placement and service for WTW Aviation Clients.

Key Responsibilities
  • Risk Management Analysis: Assist with risk management analysis utilizing new business, renewal, and claim reviews.
  • Policy Contract Management: Update and enhance policy contracts.
  • New Business and Renewal Processing: Assist with all phases of new business, renewal, and remarket processing including preparation of applications, obtaining quotes, and creating proposals.
  • Policy Change Requests: Consistently prepare and submit policy change requests to carriers.
  • Status Monitoring: Monitor status of change requests and review policy documents for accuracy.
  • Client and Carrier Support: Assist with resolving client, carrier, and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, and billing controversies.
  • Invoicing: Assist in invoicing policy premiums.
  • Compliance: Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model).
  • Policy Wordings and Endorsements: Produce and regularly update bespoke policy wordings and endorsements.
  • Practice Growth: Contribute to the growth of the practice, office, and firm.
  • Company Values: Support all of the Company's values and main objectives that may change from time to time.
  • Customer Service: Provide prompt and clear customer service in a high-volume, client-focused environment.
Requirements
  • Insurance Industry Experience: 2+ years of insurance industry experience, either at a brokerage or underwriter.
  • Aviation Knowledge: Aviation knowledge is an asset, but not required.
  • Software Proficiency: Ability to work with various software products necessary to perform job satisfactorily.
  • Technical Skills: Proficiency with Word, Excel, PowerPoint, and Outlook.
  • Confidentiality: Must be able to maintain confidentiality of material at all times.
  • Communication Skills: Excellent communication skills.
  • Task Management: Ability to read, understand, and process tasks by written and oral instructions.
  • Independence: Independently carry out assignments.
  • Teamwork: Ability to work well with others and provide assistance cooperatively and courteously.
  • Language Skills: Proficiency in English and French, both written and oral.
  • Insurance License: Insurance Brokerage License required within 90 days of joining.