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Product Manager

2 months ago

Toronto, Ontario, Canada TouchBistro Full time

**About the Role**

TouchBistro is seeking a seasoned Product Manager to join our product team. As a key member of our team, you will play a vital role in shaping and executing the product roadmap for one of the world's leading restaurant solutions. Reporting to the Director of Product, you will be responsible for building and delivering delightful and engaging user experiences for restaurants and their diners across our Partner APIs and Integrations.

**Key Responsibilities**

  • Work closely with the Director, Product to develop the vision and roadmap for TouchBistro Partner APIs and its suite of integrations that aligns with the needs of restaurant owners, their staff, and diners, and TouchBistro's strategy.
  • Create and maintain product documentation that your colleagues can use to guide design/UX, influence technical decisions, and train the customer success and sales organizations on your work.
  • Create and maintain detailed backlogs, roadmaps, and release plans for launching product updates to customers.
  • Work closely with engineering teams and participate in all team ceremonies, including standups, grooming, sprint planning, and retrospective meetings.
  • Engage and partner with key organizational stakeholders to support a common understanding of the Product vision across the company.
  • Strong ability to translate customer needs and market requirements into concise objectives and user stories.
  • Responsible for business results of growth initiatives, including accurate and timely reporting of KPIs.

**Requirements**

  • 5+ years of experience in various product roles, including leading multiple scrum teams simultaneously, preferably within a B2B or B2B2C SaaS business format.
  • Track record of delivering iterative value to users and customers.
  • Experience with integrating complex, third-party APIs into products, including management of projects of similar scope.
  • Experience working with RESTful APIs and/or knowledge of single sign-on standards such as OAuth.
  • Knowledgeable in managing the definition and execution of multiple projects concurrently (conceptualization, requirements, dependencies, design, development, testing, and implementation).
  • Self-starter with the ability to work autonomously and with cross-functional teams.
  • Initiative, flexibility, innovation, and team focus to drive success.
  • Experience with Jira, Confluence, ProductBoard, Pendo, and Tableau.
  • Pragmatic Institute and/or CSPO certifications.

**What We Offer**

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

**Perks**

  • Unlimited vacation
  • Health, dental, and vision benefits
  • Flexible health and wellness plan
  • Parental leave & top up
  • Employee Assistance Program
  • Career progression & professional development
  • Volunteer program
  • Monthly lunches
  • Flexible work arrangements
  • Beautiful, brand new office space in the heart of downtown Toronto (our HQ)