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Culturally Sensitive Care Coordinator

2 months ago

Merritt, Canada Interior Health Authority Full time
About the Role

We are seeking a skilled and compassionate Indigenous Patient Navigator to join our Mental Health & Substance Use team at Interior Health Authority. As a key member of our interdisciplinary care team, you will play a vital role in ensuring the provision of culturally safe and client-centered care to Indigenous clients.

Key Responsibilities
  • Provide consultative and navigational services to health professionals, clients, and families to understand and identify client needs, including cultural interpretation and health literacy translation services.
  • Support healthcare providers in providing culturally-safe care, including coordinating client/family spiritual care requests and access to sacred spaces within the healthcare system.
  • Provide client support services within the hospital care system/community, including initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
  • Assist clients in addressing their concerns by linking with the Interior Health complaint process and providing navigation of services for Indigenous clients in conjunction with an interdisciplinary team.
  • Provide a link between Indigenous communities and Interior Health healthcare providers, supporting Indigenous peoples' understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable.
Requirements
  • Experience working with mental health and substance use services, culturally centered, and knowledge of federal, provincial, territorial, regional, and Indigenous organizations.
  • Ability to thrive in a fast-paced team environment and provide excellent communication and interpersonal skills.
  • Strong understanding of Indigenous cultures, traditions, and values, and ability to apply this knowledge in a healthcare setting.
What We Offer
  • An attractive remuneration package, including excellent career prospects and employer-paid training/education.
  • Opportunities for professional growth and development in a dynamic and supportive work environment.
  • A comprehensive benefits package, including medical service plan, employer-paid insurance premiums, extended health & dental coverage, and municipal pension plan.