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Technical Analyst

2 months ago

Regina, Saskatchewan, Canada Saskatchewan Liquor and Gaming Authority Full time
Job Summary

The Saskatchewan Liquor and Gaming Authority is seeking a highly skilled and experienced Technical Analyst to join its dynamic Information Technology Branch as a permanent full-time employee. As a Technical Analyst, you will play a critical role in providing tier 2 technical support, with a primary focus on the SLGA's server infrastructure and secondary support of client, network, printer and peripheral hardware and software.

Key Responsibilities
  • Server Support and Maintenance
    • Install, configure, and maintain all server hardware and software
    • Participate in weekend maintenance rotation
  • Tier II Escalation
    • Provide resolution or assistance on incidents that cannot be resolved at first-level support
  • Technical Support
    • Provide technical support for deskside and related systems or peripherals within SLGA
    • Consult with other information technology resources as required
  • Monitoring and Testing
    • Monitor and test related systems and elements to ensure reliability and integrity of computer environments
    • Investigate known problems and escalate when required
  • User Account Management
    • Create, delete, and disable all SLGA's user accounts
  • Quality Support Methods
    • Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
  • Research and Response
    • Research, resolve, and respond to questions received via telephone and email
  • Knowledge and Qualifications
    • Typically, the knowledge and abilities required for this position are gained through a combination of education from a recognized educational institution and several years of relevant experience in a technology environment that encompasses the configuration, implementation, and support of Microsoft server systems and VMware
    • The ability to follow and write detailed technical materials, diagnose technical problems, and apply technical instructions is also required
    • Relevant and current certification is an asset
    • Knowledge of ITIL processes and procedures
    Requirements
    • Typically, the knowledge and abilities required for this position are gained through a combination of education from a recognized educational institution and several years of relevant experience in a technology environment that encompasses the configuration, implementation, and support of Microsoft server systems and VMware
    • The ability to follow and write detailed technical materials, diagnose technical problems, and apply technical instructions is also required
    • Relevant and current certification is an asset
    • Knowledge of ITIL processes and procedures
    What We Offer
    • A competitive salary
    • Inclusive, dynamic, and challenging work environment
    • Work-life balance
    • Career development and growth opportunities
    • Vacation, scheduled days off (SDO), and other types of leave
    • Employee and Family Assistance Plan (EFAP)
    • Flexible spending benefit account
    • Support for professional fees and career development
    • Comprehensive benefits package including matched pension, disability insurance, health, and dental