Business Systems Analyst

2 weeks ago

Vancouver, British Columbia, Canada Seaspan Full time

Job Summary

The Business Systems Analyst at Seaspan plays a crucial role in guiding information systems strategies to identify and document business outcomes. This position contributes to the improvement of business information systems solutions to ensure their sustainability and translates the solution architecture and detailed requirements into a functional design.

Key Responsibilities

  • Collects and analyzes process data to deliver business practices and procedures that focus on increased productivity, reduced cost, and enhanced customer service.
  • Produces documentation of business, functional, reporting, and technical requirements using techniques such as interviews, site visits, surveys, document analysis, workshops, and process analysis.
  • Develops sustainable, repeatable, and quantifiable business process improvements.
  • Supports business leaders in specifying business objectives and desired outcomes and helps them to define the scope.
  • Produces documentation for process flow diagrams, gap analysis, and use cases that meet business requirements and align with the solution architecture.
  • Works with business leaders and external vendors to ensure that the solution provided aligns with the business requirements and business objectives.
  • Carries out diagnosis and documentation of processes and systems gaps to ensure their compatibility and interoperability.
  • Supports the user acceptance testing and facilitates the feedback to External Vendor as part of the iterative solution development process.
  • Coordinates and performs in-depth tests and other post-implementation support for modified and new systems, including end-user reviews.
  • Collaborates on knowledge transfer and continuously evaluates end-user adoption. Works with end-users to identify opportunities for business process improvements.
  • Performs additional duties as assigned.

Requirements

  • Bachelor's degree in Computer Science, Business Administration, or completion of a Post-secondary Diploma in Computer Science.
  • Formal training in the development of business requirements, functional requirements, technical requirements, process flows, gap analyses, and use cases is an asset.
  • Minimum 5 years of related work experience (systems analyst, business analyst, design, application development, and/or technical support) with proven ability to lead a business team through a process and systems change.
  • Experience in eliciting requirements for at least one core operations process such as order to invoice, procure to pay, inventory management, safety, or quality management, or asset and personnel scheduling (transportation or logistics industry preferred).
  • Experience in business process redesign, including development of as-is and to-be states.
  • Knowledge of Change Management, Project Management, and Process Improvement principles.
  • Self-driven team player, who is recognized as a positive influence in the workplace.
  • Expert communicator with strength in collaboration and relationship building.
  • Passion for service excellence and business enablement.
  • Ability to deliver on work products that provide measurable business benefits.
  • Ability to develop business requirements, functional requirements, technical requirements, process flows, gap analyses, and use cases.
  • Analytical and synthesizing skills with ability to prioritize complex technical issues.

What We Offer

  • This is a full-time, permanent position with multiple operations and long-term projects, providing job stability.
  • A very competitive salary in line with the successful candidate's experience.
  • A best-in-class health and wellness benefits package, including full health care, dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).
  • Parking is included, and a complimentary shuttle bus is available for those using transit.

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