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Client Solutions Manager, SME
2 months ago
We are seeking a highly skilled Client Solutions Manager to join our global brokerage team at Arthur J. Gallagher & Co. (AJG). As a key member of our team, you will be responsible for providing exceptional client service to our Small Medium Enterprise (SME) clients.
Your primary focus will be on managing a designated portfolio of clients, driving the renewal cycle, and handling day-to-day policy updates. You will also be responsible for building relationships with insurers and marketing policies to meet the needs of our clients.
Key Responsibilities- Support a designated portfolio of SME clients, playing a lead role in business retention and building customer relationships.
- Evaluate accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when required, and adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
- Consistently act to upgrade insurance market knowledge, staying ahead of new products and policy updates.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
- You are a solution-oriented individual who can offer clients the most resourceful and innovative solutions.
- You possess strong communication and interpersonal skills, enabling you to develop deep relationships with clients and build partnerships with colleagues quickly.
- You thrive in a fast-paced, dynamic environment and are able to prioritize tasks to exceed client expectations every time.
- You maintain a keen eye for detail, which has been a key part of your success in previous roles.
- You are highly tech-savvy, with the ability to learn new systems, tools, and processes.
- You hold a Secondary School Diploma, with a College or University Degree preferred.
- You have 3 to 5+ years of Commercial Insurance Brokering experience, with experience within complex policies strongly preferred.
- You hold CAIB, CIP, CRM, or other relevant certifications/designations, and are actively licensed and in good standing with RIBO.
- You have knowledge of EPIC, which is considered an asset.
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs.
- Life, Dependent Life, and AD & D Insurance options.
- Retirement savings including RRSP, company match, TFSA, pension, and more.
- Employee Stock Purchase Plan.
Other benefits include:
- Educational expense reimbursement.
- Employee assistance programs.
- Discounted gym membership (GoodLife Fitness).
- Opportunity for flexible work arrangements.
- Paid sick days & personal days.
- Paid Time Off to Volunteer.
- Employee education recognition program.
- Employee referral bonus program.
- LifeWorks Employee Assistance Program.
- Matching Gift Program.
We value inclusion and diversity.
Inclusion and diversity is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics.
