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Shop Administrator/Parts and Inventory Coordinator
2 months ago
We are seeking a highly skilled and experienced Shop Administrator/Parts and Inventory Coordinator to join our team at CB Canada. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective management of our maintenance operations.
Key Responsibilities- Maintenance Service Customer Support
- Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Partner with our centralized PM scheduling operations and outside RO management teams to foster collaboration and ensure seamless communication.
- Manage the Service Net Planner, ensuring that PM campaigns, repairs, and other maintenance activities are completed on time and to a high standard.
- Oversee inventory productivity at our branch, ensuring that inventory levels are optimized and that parts are available when needed.
- Manage the ordering and receipt of parts, ensuring that suppliers deliver purchases defect-free and on-time.
- Receive and store parts in an organized and easily accessible manner, ensuring that updates to PartsNet occur timely and that frequent inventory cycle counts are completed.
- Perform process analyses and reviews in areas such as inventory, maintenance profitability, warranty campaigns, and cycle counts.
- Investigate and recommend solutions to issues posing a risk to the drivers of profitability.
- Use systems such as ServiceNet or AS400 to understand operational dynamics and drive process improvement.
- Support the branch financial manager in providing guidance and information that contributes to branch performance and profitability.
- Collaborate with branch team members to achieve operational efficiency and effectiveness.
- Develop and maintain strong relationships with internal and external stakeholders.
- High school diploma or equivalent required, degree preferred.
- 2+ years of experience in customer service and operations experience required.
- 2+ years of working in a service and parts department preferred.
- Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint required.
- Regular, predictable, full attendance is an essential function of the job.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
