Customer Service Representative

4 weeks ago


Red Deer, Alberta, Canada City of Red Deer Full time

The Opportunity:

We are seeking a highly skilled Customer Service Representative to join our team at the City of Red Deer. As a key member of our recreation and leisure services team, you will provide exceptional customer service to ensure that our patrons receive the highest level of service.

Key Responsibilities:

  • Provide quality customer service to ensure customer transactions are processed accurately and inquiries are handled appropriately.
  • Provide administrative support to deliver quality recreation and leisure services.
  • Monitor the security of the area to ensure the health and safety of patrons and staff.
  • Work irregular hours to meet the needs of the business, including evenings, weekends, and holidays.
  • Develop and maintain positive relationships with customers, colleagues, and community partners.
  • Stay up-to-date with new technologies and systems to improve customer service and efficiency.

Requirements:

  • Grade 12 or equivalent.
  • Two years of customer service experience with regular cash handling in a busy environment.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to lift 25 pounds regularly and stand for long periods.
  • Current Intermediate First Aid Certification.

Affiliation:

Canadian Union of Public Employees, Local 417.

Remuneration:

$29.07 to $30.60 per hour.

Hours of Work:

40 hours biweekly, as scheduled. Shifts will include a mix of early mornings, evenings, weekdays, and weekends based on facility requirements.



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