Customer Service Representative
4 weeks ago
The Opportunity:
We are seeking a highly skilled Customer Service Representative to join our team at the City of Red Deer. As a key member of our recreation and leisure services team, you will provide exceptional customer service to ensure that our patrons receive the highest level of service.
Key Responsibilities:
- Provide quality customer service to ensure customer transactions are processed accurately and inquiries are handled appropriately.
- Provide administrative support to deliver quality recreation and leisure services.
- Monitor the security of the area to ensure the health and safety of patrons and staff.
- Work irregular hours to meet the needs of the business, including evenings, weekends, and holidays.
- Develop and maintain positive relationships with customers, colleagues, and community partners.
- Stay up-to-date with new technologies and systems to improve customer service and efficiency.
Requirements:
- Grade 12 or equivalent.
- Two years of customer service experience with regular cash handling in a busy environment.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Ability to lift 25 pounds regularly and stand for long periods.
- Current Intermediate First Aid Certification.
Affiliation:
Canadian Union of Public Employees, Local 417.
Remuneration:
$29.07 to $30.60 per hour.
Hours of Work:
40 hours biweekly, as scheduled. Shifts will include a mix of early mornings, evenings, weekdays, and weekends based on facility requirements.
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