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Culinary Operations Supervisor

3 months ago

Sault Ste Marie, Ontario, Canada Tim Hortons Full time
Position Overview

The Food Service Supervisor plays a crucial role in overseeing daily operations within a bustling dining environment. This position requires a blend of leadership, organization, and customer service skills to ensure a high-quality experience for all patrons.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment
  • Expect a lively atmosphere with potential noise and food aromas.
Work Setting
  • Typical locations include coffee shops, fast food outlets, and restaurants.
Key Responsibilities
  • Develop and implement strategies to meet work schedules efficiently.
  • Oversee and coordinate the activities of staff responsible for food preparation and portioning.
  • Provide training to staff on job responsibilities, sanitation, and safety protocols.
  • Estimate the necessary ingredients and supplies for meal preparation.
  • Ensure food quality and service standards are consistently met.
  • Prepare financial budgets and cost estimates for operations.
  • Address and resolve customer complaints or concerns promptly.
  • Maintain accurate records of inventory, repairs, sales, and waste management.
  • Compile and submit operational reports as required.
  • Supervise the assembly of food trays and the delivery of food trolleys.
  • Establish and manage work schedules for staff.
Supervisory Responsibilities
  • Supervise a team of 3-10 individuals.
Transportation Requirements
  • Personal transportation is necessary for this role.
Work Conditions and Physical Demands
  • Fast-paced work environment requiring the ability to work under pressure.
  • Combination of sitting, standing, and walking throughout the shift.
  • Ability to stand for extended periods and walk as needed.
  • Attention to detail is essential.
Personal Attributes
  • Strong client focus and efficient interpersonal skills.
  • Excellent verbal communication abilities.
  • Flexibility and adaptability in a dynamic work environment.
  • Team-oriented with a proactive approach.
Experience
  • 1 to 2 years of relevant experience in food service is preferred.
Health Benefits
  • Comprehensive health care plan available.
Employment Duration
  • This is a permanent position.
Language of Work
  • English is the primary language used in this role.
Work Hours
  • Expect to work between 35 to 40 hours per week.