Seasonal Customer Experience Specialist

1 week ago


Langley, British Columbia, Canada The Body Shop Full time
About The Body Shop

We're a pioneering cruelty-free beauty brand that's been making waves since 1976. Our mission is to generate positive economic, social, and environmental impact. We're passionate about empowering people and enriching our planet.

Your Role

As a Seasonal Customer Consultant, you'll be part of our dedicated team of experts who offer advice to customers and provide an inspirational insight into our products and philosophy. You'll get to learn about our products, their origins, and proactively engage with customers to find the perfect fit for their preferences and lifestyle.

Key Responsibilities
  • Learn and understand our products, which are packed with natural ingredients sourced through Community Trade programmes.
  • Learn our customers' needs and recommend our 2,000 vegetarian/vegan products that will make them feel amazing.
  • Support the store management team in driving sales and profit within the store through exceptional customer service.
What We Look For
  • Interest in connecting with customers to drive customer engagement.
  • Open availability for evening, weekend, and holiday shifts.
What We Offer
  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% discount on regular products and 30% on gifts.
  • Freebies when we launch new products.
  • Volunteer time to spend with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform - wear what makes you feel good.
  • Opportunities to grow within the Brand.
  • Encouragement and support to be exactly who you are.


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