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Assistant Store Manager

2 months ago

Vaughan, Ontario, Canada Pandora AS Full time

About the Role:

The Assistant Store Manager (ASM) is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth in our stores. As a results-oriented leader, you will be instrumental in creating a high-performance selling environment that exceeds shopper expectations and sets new records for commercial success.

Key Responsibilities:

  • Support the Store Manager in leading a team of talented sales associates to achieve sales targets and KPI goals.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase brand loyalty.
  • Coach and inspire team members to deliver exceptional customer experiences, embodying our brand philosophy and core values.
  • Manage store operations, including inventory management, visual merchandising, and store maintenance.
  • Collaborate with the Store Manager to develop and implement business plans, budgets, and forecasts.
  • Provide real-time feedback and guidance to team members to empower them to achieve their KPI goals.
  • Recruit, train, and develop a high-performing team of sales associates, fostering a sense of accountability and ownership.
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform business decisions and drive growth.

Requirements:

  • At least 2 years of experience in a high-performance selling environment, preferably in retail or a related field.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing brand loyalty.
  • Strong leadership and coaching skills, with the ability to inspire and motivate a team to achieve exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

About Pandora:

Pandora is a world-leading designer, manufacturer, and marketer of hand-finished jewelry made from high-quality materials at affordable prices. We are committed to creating a positive impact on the environment and society, with a goal of being carbon neutral by 2025. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we are looking for talented individuals to join our team.