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Community Engagement Manager

2 months ago

Toronto, Ontario, Canada GS1 Canada Full time
Job Description

**Job Title:** Community Engagement Manager

**Job Summary:** We are seeking a highly motivated and experienced Community Engagement Manager to lead the implementation of strategies that result in subscription growth, retention, and satisfaction, while improving the value and delivery of GS1 Canada service offerings.

Key Responsibilities:

  • Develop and Implement Strategies: Translate vision, mission, and strategic objectives into functional goals, ensuring successful integration with other functional areas.
  • Lead and Implement Campaigns: Work closely with the Director Development Community Engagement to lead and implement strategies and campaigns to drive new subscribers, reduce attrition and increase adoption of GS1 Canada's standards and services.
  • Collaborate with Communities: Collaborates with communities such as: GS1 Canada Grocery, Food Service and Cannabis Working Group(s), Task Groups, and industry stakeholders.
  • Establish Common Purpose and Goals: Consult and collaborate cross-functionally, to establish common purpose and goals to further deliverables.
  • Support Community Engagement Team: Support Community Engagement team and Campaigns, ensuring the Industry Managed Solutions (IMS) strategy is consistent with the business strategy.
  • Manage Subscriber Needs: Manage multiple subscriber needs and represent their needs in GS1 Canada decision making and planning.
  • Establish and Maintain Subscriber Relationships: Ensure subscriber relationships are established and maintained through provision of exceptional service. Handle customer escalations from the Community Engagement for Tier 1 or Tier 2 Data provider.
  • Identify Opportunities and Tactics: Identify opportunities and tactics to increase cost recovery.
  • Support Team Members: Support the team members to ensure they are performing at an optimal level and are contributing positively to the department's key performance indicators.
  • Support Continuous Learning Environment: Support a continuous learning environment by executing training programs associated with GS1 Canada standards and services.
  • Identify Inefficiencies and Achieve Process Improvements: Identify inefficiencies and work collaboratively to achieve process improvements.
  • Ensure Timely Completion of Team Deliverables: Ensure timely completion of team deliverables, through creating milestones, identifying, and overcoming obstacles.
  • Participate in Team and Departmental Objective Setting: Participates in team and departmental objective setting.
  • Maintain Working Knowledge of Current and Future Technologies: Maintains a working knowledge of current & future technologies.

Requirements:

  • Education: Completion of a college diploma in Business.
  • Experience: Preference will be given to those with B2B marketing and/or sales experience within tier 1 and tier 2 manufacturing industry.
  • Skills and Knowledge: Strong interpersonal skills and professionalism to develop and maintain collaborative working relationships and partnerships with stakeholders and colleagues at all levels.
  • Technical Skills: High level of proficiency with MS Office products.
  • Experience with Contact Management Systems: Experience in implementing and optimizing contact management systems.
  • Time Management and Organizational Skills: Effective time management and organizational skills, and strong working knowledge of project management methodologies.
  • Leadership and Communication Skills: Ability to lead through ambiguity, proven oral and written communication skills, capable of business communication presentation.
  • Language Skills: Bilingualism (English/French) is required to support existing and potential subscribers in both official languages.