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Sales and Service Representative
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About MRC Global
MRC Global is a leading global distributor of pipe, valves and fittings (PVF) and related products and services to the energy industry.
Job Purpose:
The Sales and Service Representative will be responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance.
Key Responsibilities:
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global's database;
- Maximize gross margin sales through careful analysis during the quote process;
- Identify and act on opportunities to increase market share by growing sales;
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
- Assist outside sales and/or branch management in processing priority transactions;
- Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
- Maintain and approve quality standards;
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
- Monitor expected ship dates to ensure timely delivery and expedite as needed;
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Perform other duties as required;
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Qualifications:
- High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience;
- Demonstrated competence in the use of computers and software applications;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Ability to effectively present information in one-on-one and small group situations;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
- Valid Driver's license with the ability to meet the MRC Global vehicle policy;
Additional Qualifications:
- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines;
Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
