Policy Specialist

1 month ago

Sault Ste Marie, Ontario, Canada Northern Credit Union Limited Full time
Job Title: Member Solutions Specialist

We are seeking a highly skilled and motivated Member Solutions Specialist to join our team at Northern Credit Union Limited. As a key player in the financial services marketplace of Northern Ontario, we are committed to providing exceptional service to our members.

Job Summary:

The Member Solutions Specialist will be responsible for creating a positive and professional first impression by acting as the first point of contact for members who access Northern's services and products through our phone and digital communication channels. The successful candidate will market Northern's products and services within clearly defined policies and procedures, promoting, up-selling and cross-selling the complete range of lending and investment vehicles.

Key Responsibilities:

  • Market Northern's products and services to members
  • Provide exceptional customer service and support
  • Upsell and cross-sell lending and investment vehicles
  • Teach, support and direct members to use self-service delivery channels
  • Enhance member experience by ensuring seamless and high-quality service

Requirements:

  • High school diploma and equivalent banking or sales experience
  • Knowledge of basic Credit Union products, services and systems an asset
  • Proficient with Microsoft Office
  • Commitment to continuous learning and professional development

What We Offer:

  • Pension plan
  • Employee Win/Win Program to support local charities
  • Hourly Rate: Starting at $25

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

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