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Customer Service Representative

2 months ago

Dryden, Canada Enterprise Holdings Full time

Job Summary

Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service, supporting branch operations, and contributing to the overall success of our business.

Key Responsibilities

  • Provide high-level customer service by assisting customers with their rental needs, both in-person and over the phone.
  • Manage incoming and outgoing calls, resolving customer inquiries and issues in a timely and professional manner.
  • Assist with branch operations, including processing returns, checking in vehicles, and handling administrative tasks.
  • Market the company and its services to customers, promoting a positive brand image.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, and supply maintenance.

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • At least 1 year prior customer service, retail, or administrative support experience.
  • At least 1 year of prior sales experience.
  • Valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Must live in or be moving to Dryden within 30 days.

Benefits

  • Competitive hourly rate of $20.00.
  • Paid time off (full-time employees only).
  • Employee discount.
  • Retirement savings plan.
  • Extended Health Benefits (medical, prescription drug, dental, and vision) (full-time employees only).
  • Life Insurance (full-time employees only).
  • Training and development opportunities.