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Service Designer Senior

2 months ago

Calgary, Alberta, Canada IMCS Group Full time
Service Designer Senior

We are seeking a highly skilled Service Designer Senior to join our team at IMCS Group. As a Service Designer Senior, you will play a key role in shaping the future of our services and delivering exceptional user experiences.

Key Responsibilities:
  • Lead the design of new services and experiences that meet the needs of our users and stakeholders.
  • Develop and implement human-centred design methods to drive innovation and improvement.
  • Collaborate with cross-functional teams to integrate design thinking into program review and digital transformation projects.
  • Analyse and document project outcomes to measure efficiency and effectiveness.
  • Design and develop user journeys, service blueprints, and process maps to improve service delivery.
  • Conduct user research and testing to inform design decisions.
  • Develop and maintain relationships with stakeholders to ensure design solutions meet business needs.
Requirements:
  • Proven experience in service design and human-centred design methods.
  • Strong understanding of user experience design principles and practices.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.