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Shift Manager

1 month ago


Courtenay, British Columbia, Canada Dairy Queen Full time
Job Title: Shift Manager

We are seeking a highly motivated and experienced Shift Manager to join our team at Dairy Queen. As a Shift Manager, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and quality food.

Key Responsibilities:
  • Leadership: Supervise and co-ordinate activities of staff who prepare and portion food, train staff in job duties, sanitation and safety procedures, and establish methods to meet work schedules.
  • Customer Service: Ensure that food and service meet quality control standards, address customers' complaints or concerns, and serve customers at counters or buffet tables.
  • Operations: Prepare budget and cost estimates, maintain records of stock, repairs, sales and wastage, and prepare and submit reports.
  • Team Management: Hire food service staff, establish work schedules, and maintain a fast-paced environment.
Requirements:
  • 2 years to less than 3 years of experience in a food service environment.
  • Excellent oral communication and interpersonal skills.
  • Ability to work in a fast-paced environment and stand for extended periods.
  • First Aid Certificate and Safe Food Handling certificate.
What We Offer:
  • Dental plan and health care plan.
  • 40 hours per week, with opportunities for overtime.
  • A dynamic and supportive work environment.