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Automotive Service Representative

2 months ago

Peace River Regional District, Canada Best Truck Service & Automotive (Peace River) Ltd Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Best Truck Service & Automotive (Peace River) Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and our service team, and maintaining accurate records of customer interactions.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information on our services and products.
  • Service Coordination: Coordinate with our service team to ensure timely and efficient completion of customer requests.
  • Record Keeping: Maintain accurate records of customer interactions, including service requests, complaints, and feedback.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure clear understanding of our services and products.
  • Problem Solving: Identify and resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or service coordination role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in database software and MS Office.
Work Environment

Our service center is a fast-paced environment where you will be working with a team of experienced technicians and service advisors. You will be required to work under pressure, multitask, and maintain a high level of accuracy and attention to detail.

Benefits
  • Free Parking: Free parking available on site.
  • Learning and Training: Opportunities for learning and training paid by the employer.