Risk Protection Specialist

16 hours ago

Vancouver, British Columbia, Canada Brex Full time
{"title": "Risk Protection Specialist", "content": "Protect Our Customers' Assets

Brex is the AI-powered spend platform that helps companies spend with confidence. As a Risk Protection Specialist, you will be part of the Operations team that bridges our products and customers. Your priority will be to keep our customers happy and their businesses protected, while communicating vital information to our internal teams.

You will work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind. Your responsibilities will include:

  • Accessing systems and documenting steps taken to efficiently service the customer
  • Determining action required based on established procedures to protect the assets; working with management on handling more complex cases
  • Communicating, in a professional manner, with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
  • Providing support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts
  • Speaking with victims of fraud and providing appropriate talking points while ensuring both the victim and Brex are secured
  • Reviewing documentation and assessing the validity of those documents
  • Placing and/or taking calls as escalated and requested by the cross-functional teams or team leaders
  • Communicating effectively with cross-functional teams to work and resolve complex issues and escalated situations
  • Participating in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
  • Adhering to regulatory and legal requirements
  • Extracting and presenting data
  • Working effectively through email, phone, and chat channels

Requirements:

  • Well-versed in customer experience, operations, and risk management
  • Fraud prevention experience
  • Excellent verbal, written, and interpersonal communication skills
  • Proactive and ability to multi-task in a fast-paced environment
  • Experience in Microsoft Office/Google Apps

Bonus points:

  • Series 7 & 63 licensing
  • Experience in Financial Services, FinTech, Big 4, Accounting, or other financial experience
  • Experience in dispute resolution
  • Experience in Salesforce
  • Extensive client-facing experience and experience for fraud support

Compensation:

The expected pay range for this role is $28.00 CAD - $30.00 CAD per hour. However, the starting hourly pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

", "lang_code": "en-US"}

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