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Assistant Director of Regular Claims

3 months ago

Westmount, Quebec, Canada AGA Assurances Collectives Full time

About AGA Assurances Collectives

At AGA Assurances Collectives, we are committed to fostering a professional environment that values dedication and mutual respect. Our organization is dedicated to ensuring that our employees thrive in a supportive atmosphere. Explore the fulfilling career opportunities we offer by visiting our website.

Key Responsibilities:

  • Engage in the selection process for new hires and conduct performance assessments
  • Oversee daily operational activities, ensuring processing timelines are met and schedules are adjusted as necessary
  • Authorize timekeeping records and manage team schedules
  • Ensure alignment of team objectives with organizational goals
  • Establish and monitor performance metrics, sharing outcomes with upper management
  • Facilitate training and professional development for staff
  • Review and enhance regular claims procedures and TELUS system improvements
  • Contribute to initiatives and operational practices aimed at enhancing team efficiency
  • Assist coordinators with their daily responsibilities
  • Lead initiatives for operational change management
  • Provide clear communication and direction to team members
  • Participate in forecasting activities and track performance results
  • Implement corrective actions when performance targets are not achieved
  • Define and uphold compliance best practices in collaboration with management

Essential Qualifications:

  • University degree or equivalent professional experience
  • A minimum of 5 years of leadership experience in human resources
  • Demonstrated leadership capabilities
  • Familiarity with the medical or healthcare sectors (preferred)
  • Experience with the TELUS Health system (highly valued)
  • Proficient in Microsoft Office applications
  • Fluent in both French and English
  • Strong attention to detail and commitment to integrity
  • Customer-focused mindset
  • Ability to maintain confidentiality
  • Self-motivated with a strong sense of deadlines

If you possess a curious nature and are eager to tackle challenges, we look forward to your application.