Head Waiter

1 week ago

SaintGilles, Canada Club de Golf Lotbinière Full time
Job Title: Head Waiter

We are seeking a highly skilled and experienced Head Waiter to join our team at Club de Golf Lotbinière. As a key member of our service team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities:
  • Inspect dining rooms and other food and beverage serving areas to ensure they are clean and well-maintained.
  • Answer customers' questions regarding menu items and preparation methods, providing detailed information and recommendations.
  • Greet customers warmly and make them feel welcome, ensuring a positive first impression.
  • Manage table assignments, seating, and service flow to ensure efficient and timely service.
  • Monitor and control the flow of food and beverages to ensure that guests receive their orders promptly and accurately.
  • Handle customer complaints and concerns in a professional and courteous manner, resolving issues promptly and fairly.
  • Work collaboratively with the kitchen staff to ensure that food is prepared and presented to the highest standards.
  • Participate in ongoing training and development to stay up-to-date with menu changes, new products, and service standards.
Requirements:
  • 3 years of experience in a similar role, preferably in a high-volume restaurant or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Fluency in English and French, with the ability to communicate effectively with guests and colleagues in both languages.
What We Offer:
  • A competitive salary and benefits package, including a bonus structure and opportunities for career advancement.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.
  • The chance to work with a talented and experienced team, with a focus on delivering exceptional service and creating memorable experiences for our guests.

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