Customer Service Representative

2 months ago


Cornwall, Canada CIBC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Financial Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Engagement: Assist customers in managing their financial products and services, prioritize each customer's experience, and ensure each interaction is meaningful.
  • Problem Solving: Listen to the customer, ask questions, and empathize with their situation. Take ownership of customer issues and know when to collaborate with others to find the best solution.
  • Technology Savvy: Become a technology expert and share knowledge by introducing customers to our digital banking platforms to help them better manage their financial needs.
Requirements
  • Customer Focus: Communicate with the intention of finding the right solutions and exceed expectations because it's the right thing to do.
  • Goal-Oriented: Motivated by achieving your goals and strive to bring more to the table.
  • People Person: Find meaning in your relationships with others and build connections through respectful attitude and authenticity.
  • Love for Learning: Passionate about acquiring knowledge and display great curiosity.
  • Wholehearted Dedication: Care about people, respect different viewpoints, and learn from others' experiences.
  • Values-driven: Remain authentic at work and embody trust, teamwork, and accountability.
What We Offer
  • We aim to reward you in a personalized and relevant way, including offering competitive pay, performance-based compensation, banking benefits, access to a health benefits program, a defined benefits pension plan, and an employee share purchase plan, along with vacation time, wellness support, and a social recognition program.
  • With our collaborative work environment and technological tools, it's easy to bring great minds together to create innovative solutions that enhance our clients' experiences.
  • We foster a culture that encourages you to express your ambitions through initiatives such as professional development opportunities and a culture of continuous learning.
What You Need to Know
  • We are committed to creating an inclusive work environment where all team members and customers feel welcome. We are looking for candidates with a wide range of skills and offer an accessible candidate experience. If you require an accommodation, please contact us.
  • You must be legally eligible to work in Canada and, if applicable, hold a valid work or study permit.
  • We may ask you to complete an assessment based on attributes and other skills tests as part of the application process. Our goal is to learn more about you and what you have to offer and give you the opportunity to learn more about us.


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