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Executive Director of Retail Operations

2 months ago

St John's, Newfoundland and Labrador, Canada Doiron Sports Excellence Full time

About Doiron Sports Excellence

We are a leading sports retailer dedicated to providing top-tier equipment for athletes of all ages and skill levels. Our commitment to customer service and community involvement sets us apart from the competition. We strive to create a positive and welcoming environment where customers can receive expert advice and personalized assistance.

Job Overview

The Executive Director of Retail Operations will be responsible for leading and overseeing all store operations, driving growth and profitability, and creating processes that ensure long-term success. This individual will lead by example, mentor staff, ensure excellent customer service, and design efficient systems to optimize daily operations.

Key Responsibilities

  • Leadership & Team Development
  • Lead, mentor, and motivate the team to deliver exceptional customer service and drive sales growth.
  • Develop and implement ongoing training programs to enhance staff knowledge and align team goals with the company's mission.
  • Create a supportive and accountable work environment, focusing on teamwork, development, and continuous improvement.
  • Customer Service Excellence
  • Design and implement customer service processes that ensure each customer feels valued and receives personalized attention.
  • Foster a culture of exceptional customer service by setting high standards and providing employees with the tools and knowledge to exceed customer expectations.
  • Address customer inquiries and concerns in a timely, professional manner, creating solutions that strengthen customer loyalty to Doiron Sports Excellence.
  • Operational Management & Process Creation
  • Create and refine store operations processes to maximize efficiency, from staff scheduling to inventory management.
  • Develop clear guidelines for daily operations, ensuring that all systems, such as POS operations, compliance, and maintenance, are functioning smoothly and meeting company standards.
  • Oversee inventory processes, ensuring accurate stock levels, timely reordering, and optimizing space for best-selling products.
  • Ensure that store equipment, technology, and facilities are properly maintained and meet safety and operational compliance standards.
  • Financial & Strategic Planning
  • Lead the development and management of the store's budget, creating financial plans that align with growth goals while managing costs.
  • Design systems to track financial performance, including sales targets, cost control measures, and profitability analyses.
  • Work with ownership on strategic planning initiatives that align with Doiron Sports Excellence's long-term vision and growth potential.
  • Process & System Development
  • Continuously assess and improve existing systems and processes, identifying opportunities for increased efficiency and better service delivery.
  • Create new processes for areas like staff training, customer feedback, inventory management, and marketing campaigns to streamline store operations.
  • Ensure all systems are fully documented, communicated to the team, and enforced consistently to maintain high operational standards.
  • Community Engagement & Innovation
  • Design processes to engage the local community through events, partnerships, and outreach efforts to enhance brand presence.
  • Continuously seek out new and innovative ideas to improve store performance and customer engagement.

Required Skills & Qualifications

  • Leadership Experience: Proven ability to create, implement, and oversee processes while leading and mentoring teams.
  • Customer-Centric: Experience in designing systems that improve customer experience and satisfaction.
  • Financial Acumen: Expertise in budgeting, financial planning, and profit management.
  • Process-Oriented: Strong ability to create and improve operational processes across customer service, sales, and inventory management.
  • Strategic Planning: Expertise in developing and implementing growth strategies that align with business objectives.
  • Communication & Organization: Strong organizational and communication skills, with the ability to manage multiple tasks and prioritize effectively.
  • High Energy & Enthusiasm: Passionate about driving innovation, engaging with the community, and creating a positive store atmosphere.

Preferred Qualifications

  • Retail Management Experience: Previous experience managing a retail store, especially within the sports or outdoor industry, with a focus on sales growth, team leadership, and community engagement.
  • Budgeting & Accounting Expertise: Demonstrated ability to create, manage, and adjust budgets effectively to meet financial goals. Experience with accounting principles, including cost management, financial reporting, and cash flow analysis, is a strong asset.
  • Process Creation & Improvement: Strong experience in developing and implementing processes that improve store operations, including inventory management, staff scheduling, customer service workflows, and compliance standards.
  • Data-Driven Decision-Making: Ability to analyze sales trends, market conditions, and financial reports to make informed decisions that drive profitability.
  • Experience with Retail Technology: Familiarity with retail management software (POS systems, inventory management tools) and the ability to implement technology to improve efficiency and accuracy in store operations.
  • Sales & Marketing Knowledge: Understanding of retail sales strategies, product promotions, and customer engagement techniques. Experience in community outreach and event planning is a plus.
  • Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines while maintaining high standards for execution.
  • Problem-Solving & Innovation: Experience in identifying operational challenges and creating innovative solutions to overcome them, with a focus on continuous improvement.

How to Apply

Interested candidates should submit their resume and cover letter to the hiring manager.