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Restaurant Operations Manager

2 months ago

Port Moody, British Columbia, Canada Panago Pizza Full time
About the Role

We are seeking a highly skilled Restaurant Operations Manager to join our team at Panago Pizza. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Service Development
    • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Performance Management
    • Conduct regular performance reviews to assess employee performance and provide constructive feedback.
  • Regulatory Compliance
    • Ensure that all provincial and territorial liquor legislation and regulations are enforced, maintaining a safe and responsible environment for our customers and staff.
  • Health and Safety
    • Implement and maintain health and safety protocols to prevent accidents and ensure a safe working environment.
  • Supply Chain Management
    • Negotiate arrangements with suppliers for food and other essential supplies, ensuring the highest quality and best value for our business.
  • Customer Relations
    • Negotiate with clients for catering or use of facilities, providing exceptional customer service and building strong relationships.
  • Marketing and Promotion
    • Participate in marketing plans and implementation, contributing to the growth and success of our business.
  • Customer Service
    • Address customer complaints or concerns in a professional and timely manner, ensuring customer satisfaction.
  • Operational Planning
    • Plan, organize, direct, control, and evaluate daily operations, ensuring that our restaurant runs efficiently and effectively.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 3 years to less than 5 years of experience in a related field
  • Language
    • Fluency in English
  • Work Hours
    • 40 hours per week