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Technical Analyst Intern

2 months ago

Kitchener, Ontario, Canada City of Kitchener Full time $70,041 - $87,553
ERP Support Analyst - SAP

The City of Kitchener is seeking a highly skilled ERP Support Analyst to join our team. As a key member of our Financial Services department, you will provide exceptional customer service to SAP users, ensuring seamless support and resolution of system issues.

Key Responsibilities:
  • Provide first-tier support for SAP-related system issues and requests
  • Deliver responsive, day-to-day customer operational support for SAP-related systems
  • Troubleshoot, diagnose, and resolve software, system, and integration errors and malfunctions
  • Support routine system administration tasks in accordance with documented processes
  • Collaborate with business users and IT to instill best practices and recognize opportunities for improvement
Requirements:
  • ~3-year degree/diploma in a related field (e.g., Business, Computer Science)
  • ~2-4 years of relevant experience providing application and user support, preferably in a municipal environment
  • ~Experience working with SAP and other integrated ERP solutions
  • ~Knowledge of financial, work management, human resources/payroll, property tax, or utility billing processes
  • ~Demonstrated troubleshooting expertise in complex and highly integrated systems
  • ~Experience with technical writing and creating/maintaining technical and user documentation
What We Offer:
  • A competitive salary range of $70,041 - $87,553 annually
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development

The City of Kitchener is an equity-driven, inclusive, accessible, and barrier-free employer. We welcome applications from diverse candidates and are committed to creating a workplace that reflects the diversity of our community.