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Hotel Front Desk Clerk

2 months ago

Espanola, Ontario, Canada Pinewood Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Pinewood Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide general information about points of interest in the area, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, and perform light housekeeping and cleaning duties.
  • Communication: Provide excellent oral and written communication, and work with minimal supervision.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Language: English.
  • Work Schedule: 15 to 30 hours per week.
Personal Qualities
  • Attention to Detail: Maintain accurate records and ensure attention to detail in all aspects of the job.
  • Client Focus: Provide exceptional customer service and ensure a positive guest experience.
  • Dependability: Work independently and as part of a team, with minimal supervision.
  • Efficient Interpersonal Skills: Communicate effectively with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Judgement: Make sound decisions and take initiative when necessary.
  • Organized: Prioritize tasks and manage time effectively.
  • Reliability: Meet deadlines and maintain a high level of productivity.
  • Team Player: Collaborate with colleagues to achieve team goals and objectives.