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Quality Assurance Resident Engineer
2 months ago
TRIGO Global Quality Solutions is in search of a Quality Assurance Resident Engineer
Part-time position available
This role is crucial for the success of TRIGO's Quality Assurance Resident Engineering division, with the following objectives to be achieved to the highest possible standards to prevent official claims from clients through both preventive and corrective measures.
Key Responsibilities:
- Ensure client satisfaction by providing technical support, addressing quality concerns, and enhancing the reputation of the contracted client.
- Foster a strong and professional relationship with clients at the operational level.
- Act as the designated representative for the contracted client, equipped to handle production-related issues and build credibility through fulfilled commitments.
- Maintain clear and direct communication between the Original Equipment Manufacturer (OEM) and the contracted client.
- Propose enhancements to both the OEM and the contracted client.
- Promptly assess issues at the OEM's facility to identify appropriate solutions and inform relevant production sites to implement corrective actions.
- Provide ongoing updates to the client regarding the status and progress of existing claims as soon as possible.
- Attend client meetings as necessary.
- Actively seek feedback, both formal and informal, regarding client satisfaction with our products and services.
- Regularly audit how the client manages our products.
- Stay informed and updated on technical and quality-related specifics and industry topics through regular meetings and visits to contracted partners.
- Be vigilant and report any initiatives or projects undertaken by competitors to the TRIGO Resident Liaison Manager.
- Regularly report to the dedicated team or contact partner of the contracted client.
- Participate in prototype, pre-production builds, line trials, launch support, and engineering changes as required by the client.
- Report to the TRIGO Country Resident Manager internally and to designated external contacts.
- Engage in client requirements concerning technical modifications and provide technical support.
- Represent the interests of the contracted client.
- Coordinate repair and/or sorting activities on-site, initiating any sorting or rework activities only upon written confirmation from the contracted client.
Required Skills:
- Strong mechanical aptitude.
- Excellent communication skills, both written and verbal.
- Proficient in process management and controls.
- Ability to identify and implement standardized work practices.
- Experience in process and product audits.
- Knowledge of shipping and receiving operations.
- Strong leadership qualities with the ability to guide teams.
- Experience with automotive parts sequencing (preferred).
- Tier 1 experience (preferred).
Personal Attributes:
- Ability to manage pressure and navigate ambiguous situations.
- Willingness to embrace new challenges and responsibilities.
- Self-motivated and proactive.
- High integrity, acting as a representative of the company.
- Capability to establish long-term mutually beneficial relationships with clients.
- Excellent problem-solving and client relationship management skills.
- Availability to be on-call as needed.
About TRIGO Global Quality Solutions:
Established in 1997, TRIGO is a global organization offering operational Quality Management solutions tailored for the manufacturing sector, particularly in the automotive and aerospace industries. With a workforce exceeding ten thousand professionals across more than 20 countries on four continents, TRIGO provides a comprehensive range of Quality Assurance services, including inspection, expert auditing, consulting, and training.
TRIGO Global Quality Solutions is dedicated to the principles of equal employment opportunity, ensuring fair treatment and respect for all individuals. We offer employment opportunities based on qualifications and performance, free from discrimination or harassment based on race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates all expressions of interest; however, only candidates selected for an interview will be contacted.
