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Technical Support Specialist

2 months ago

Kitchener, Ontario, Canada Ansys Full time
Technical Support Engineer II

At Ansys, we're seeking a highly skilled Technical Support Engineer II to join our Customer Excellence team. As a key member of our team, you'll provide technical support to our customers and Channel Partners, leveraging your engineering expertise and knowledge of simulation techniques to deliver exceptional results.

Responsibilities:
  • Apply engineering expertise to provide high-level technical support to customers and Channel Partners
  • Adhere to support processes to ensure high-quality, timely customer service
  • Develop technical expertise in one or more simulation areas
  • Submit suggestions for product improvement and participate in defect reporting processes
  • Support Sales and Marketing by conducting demonstrations, webinars, and other meetings
  • Participate in strategic team and company initiatives
Requirements:
  • MS in Mechanical/Chemical/Aerospace/Electrical Engineering or related field
  • MS+0 years of professional experience in an engineering software environment
  • Demonstrated use of Ansys Electronics and Electromagnetic software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen
Preferred Qualifications:
  • MS+3, PhD+0 years of professional experience in an engineering software environment
  • Ability to travel domestically up to 10% of time

We're committed to creating a workplace that fuels diverse thinking and leads to better outcomes. We welcome people from all backgrounds, identities, and experiences to join our team and contribute to our mission of changing the world with innovative technology and transformational solutions.

At Ansys, you'll find yourself among the sharpest minds and most visionary leaders across the globe. We're passionate about pushing the limits of world-class simulation technology and empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

We're proud to have been recognized for our commitment to innovation, customer success, and employee well-being. Join us in our mission to create a better future for all.