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Front Desk Representative

2 months ago

Nisku, Alberta, Canada Four Points by Sheraton Edmonton International Airport Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Four Points by Sheraton Edmonton International Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of their room assignments and check-out procedures.
  • Room Reservations: Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date information is maintained.
  • Guest Information: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient room management.
  • Clerical Duties: Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Work Environment

As a Front Desk Agent, you will work in a fast-paced environment, standing for extended periods and interacting with guests and colleagues in a professional and courteous manner.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a customer-facing role.
  • Language: English.
  • Work Hours: 32 hours per week.