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Customer Experience Associate

3 months ago

Oakville, Ontario, Canada USG Full time

USG is seeking a Customer Experience Associate to join our dynamic team.

This is a permanent, full-time role that presents an exciting opportunity for a driven individual to showcase their customer service expertise within a prominent organization.

Key Responsibilities:

At USG, customer service is integral to our operations, collaborating with various departments to ensure an outstanding experience for our clients.

  • The Customer Experience Associate will engage in a diverse range of tasks, with the potential for career advancement. We are looking for a proactive individual who can exhibit exceptional customer service skills in a fast-paced environment.
  • Act as the primary liaison for our distribution partners placing orders.
  • Process purchase orders and address customer inquiries promptly, ensuring a consistently high standard of service.
  • Foster strong relationships and communicate effectively with all internal teams.
  • Be a positive team member, sharing responsibilities and knowledge with colleagues.
  • Assist Sales and Marketing initiatives related to specific products or information gathering as needed.
  • Meet individual and team performance metrics as outlined in the Customer Service scorecard.

Qualifications:

  • Diploma in Business, Marketing, or a related field; significant relevant experience may be considered equivalent.
  • Previous experience in customer service or sales is preferred.
  • Strong problem-solving abilities and customer service skills are essential.
  • Must be results-oriented, emphasizing safety and quality in daily operations.
  • High attention to detail is crucial.
  • Proven ability to work independently with a sense of urgency and a strong customer focus.
  • Bilingual proficiency in English and French is an asset.

Additional Information:

  • Work schedule is Monday to Friday, with flexibility to adjust hours based on business requirements.
  • This is a multifaceted professional role with opportunities for growth and development within USG.

At USG, we are committed to delivering innovative building solutions to our customers globally. Our relationships are the foundation of our success, and we uphold integrity, reliability, and creativity as our core values.

USG is a leading marketer, manufacturer, and distributor of gypsum wallboard products, interior finishing materials, and suspended acoustical ceilings. With a global presence, USG has the resources, facilities, products, and talent to build walls, ceilings, and careers.

USG is an equal opportunity employer dedicated to fostering diversity in thought, ideas, perspectives, and people. We strive to create an inclusive environment that attracts, retains, and values individuals from all backgrounds, ensuring everyone is treated with dignity and respect.