Manager of Bylaw Enforcement Operations

3 weeks ago

Coquitlam, British Columbia, Canada City of Coquitlam Full time

Introduction

We recognize and honor the traditional lands of the Kwikwetlem First Nation, which inspire our commitment to community and sustainability. The City of Coquitlam, one of British Columbia's Top Employers, provides significant career opportunities that contribute positively to our vibrant community.

About the Role

As the Operations Manager for Bylaw Enforcement, you will lead a dedicated team focused on addressing community needs and enhancing the quality of life for residents. This newly established position is ideal for a qualified candidate eager to play a vital role in our Bylaw Enforcement, Licensing, and Animal Services Division.

Key Responsibilities

  • Oversee and mentor a team of bylaw enforcement officers, licensing personnel, and administrative staff, fostering a collaborative and high-performance environment.
  • Ensure compliance with community regulations and standards, promoting a safe and harmonious atmosphere.
  • Manage escalated complaints and public inquiries with professionalism and tact.
  • Engage with the community to provide educational resources regarding bylaw-related matters, enhancing public understanding.
  • Build and maintain positive relationships through transparent communication and effective information sharing.
  • Guide licensing staff in the efficient execution of the City’s licensing initiatives.
  • Collaborate with division leadership to address complex community issues.
  • Prepare and present reports to Council and Committees, offering insights and recommendations.
  • Contribute to policy development, bylaw revisions, and administrative processes related to enforcement and licensing.
  • Manage the dog licensing program and oversee ticket dispute processes, ensuring fair adjudication.
  • Facilitate effective debt collection strategies for bylaw enforcement activities.
  • Develop operational plans and schedules to ensure consistent service delivery across all departments.
  • Utilize your knowledge of relevant legislation and regulations to guide staff in making informed enforcement decisions.
  • Exhibit strong leadership and interpersonal skills, maintaining impartiality and diplomacy in sensitive situations.
  • Encourage a culture of innovation and adaptability within the team, identifying opportunities for continuous improvement.

Qualifications

The ideal candidate will possess a Bachelor’s degree in a relevant discipline such as Business Management, Public Safety, Public Administration, or Criminology, along with a minimum of three years of progressive experience in a supervisory or junior management role. Specialized training in municipal law, regulation, law enforcement, or community safety is also preferred.

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