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Service Desk Analyst

2 months ago

Markham, Ontario, Canada Aviva Full time

**About Aviva Canada**

Aviva Canada is a leading insurance company that offers a range of products and services to individuals and businesses. We are committed to providing excellent customer service and support to our customers.

**Job Summary**

We are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers via phone, email, and other communication channels.

**Key Responsibilities**

  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues related to hardware, software, and network problems.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track customer interactions and issues.
  • Provide excellent customer service and support to ensure customer satisfaction.

**Requirements**

  • 3-4 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Working knowledge of Windows 10 and Microsoft Office 365.
  • Experience with troubleshooting and resolving technical issues related to hardware, software, and network problems.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

**Accommodation Process**

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.