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Technical Support Specialist

2 months ago

Wetaskiwin, Canada 1608017 Alberta Ltd. oa Elite Mobility Full time
About the Role

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at 1608017 Alberta Ltd. o/a Elite Mobility. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities
  • Technical Support: Respond to clients experiencing difficulties with computer systems, software, and other technical issues.
  • Research and Troubleshooting: Consult technical manuals, user guides, and other resources to research and implement solutions to technical problems.
  • Training and Guidance: Provide advice and training to clients in response to identified difficulties, ensuring they have the necessary skills to use our products and services effectively.
  • Business Systems Support: Provide support for business systems, networks, and Internet services to clients, addressing any technical issues that may arise.
Work Environment and Requirements
  • Work Conditions: The successful candidate will be required to work in a fast-paced environment with repetitive tasks, requiring strong attention to detail.
  • Physical Capabilities: The role involves sitting for extended periods, and the ability to work in a sedentary environment is essential.
  • Work Term and Hours: This is a permanent position, requiring 32 hours of work per week.
  • Language: The primary language of communication is English.