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Risk Management and Quality Improvement Specialist

2 months ago


Oshawa, Ontario, Canada CMHA Durham Full time
About the Role

CMHA Durham is seeking a highly skilled and experienced Quality Improvement and Risk Management Lead to join our team. As a key member of our management team, you will be responsible for facilitating the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement and risk management.

Key Responsibilities
  1. Quality Improvement and Risk Management: Facilitate the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement and risk management.
  2. Leadership and Collaboration: Participate as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives. Liaise with staff to communicate and promote the importance of continuous improvement goals.
  3. Quality Improvement Plan: Oversees the quality improvement plan activities and develops quarterly and annual Quality reports while ensuring compliance with standards.
  4. Accreditation and Certification: Leads the Accreditation and certification process with the organization.
  5. Service Feedback: Supports the Service Feedback process, including assisting employees in early resolution and connecting with complainants to investigate and provide recommendations.
  6. Risk Management: Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery.
  7. Education and Capacity Building: Assist with organization-wide education and capacity building related to risk management and quality improvement.
  8. Consumer Input/Feedback: Coordinates consumer input/feedback surveys, reviewing results and providing recommendations for improvement.
  9. Best Practices and Trends: Keeps up to date on best practices, trends, and applications related to continuous improvement.
  10. Incident Review: Collaborates with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies.
  11. Committee Participation: Participates in various internal/external committees and community of practices.
Requirements
  1. Education: Bachelor's degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration, or Human Services).
  2. Experience: Minimum of three – five years recent experience in leading/facilitating quality improvement initiatives (design, implementation, and/or evaluation).
  3. Knowledge and Skills: Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods, and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, IHI/Quality Leaders, or other equivalent). Knowledge of interdisciplinary care models, issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control, and management, and clinical information systems.
  4. Communication and Interpersonal Skills: Excellent verbal, written, and presentation communication skills. Ability to work effectively with staff and community organizations.
  5. Self-Motivation and Organizational Skills: Self-motivated, organized, creative, and able to work independently with good judgment. Ability to minimize risks adhering to established policies and procedures.
  6. Technical Skills: Knowledge of MS Office (Word, Excel, PowerPoint, and Outlook) as well as the Internet.
About CMHA Durham

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone, regardless of class, race, sexuality, gender, age, faith, or ability. We offer a flexible working model, memberships to meditation apps, competitive vacation, wellness time, and 100% employer-paid health benefits. Our Monday – Friday work week has 35 hours for most positions, and everyone gets their birthday off with pay.

We endorse the principles of workforce diversity and do not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, we are here to help and support you.