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Senior Client Experience Lead
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Client Experience Initiatives Lead
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Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Client Experience Initiatives Lead to join our team at Accoravillage. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, focusing on the entire client journey, from claims and complaints to product and experience journeys.Key...
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Client Experience Initiatives Lead
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Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Client Experience Initiatives Lead to join our team at Accoravillage. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, focusing on the entire client journey, from claims and complaints to product and experience journeys.Key...
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Senior Client Experience Lead
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Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Experience Lead to join our team. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, as it relates to claims, complaints, and product and experience journeys.Key...
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Senior Client Experience Lead
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Experience Lead to join our team. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, as it relates to claims, complaints, and product and experience journeys.Key...
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Senior Client Experience Manager
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Kitchener, Ontario, Canada Equitable CA Full time{"title": "Client Experience Initiatives Lead", "description": "Join Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced Client Experience Initiatives Lead to join our team at Equitable CA. As a key member of our organization, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy,...
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Senior Client Experience Manager
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Kitchener, Ontario, Canada Equitable CA Full time{"title": "Client Experience Initiatives Lead", "description": "Join Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced Client Experience Initiatives Lead to join our team at Equitable CA. As a key member of our organization, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy,...
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Senior Client Experience Manager
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Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives team. As a Client Experience Initiatives Lead, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and...
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Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives team. As a Client Experience Initiatives Lead, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and...
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Chief Executive and Community Officer
3 weeks ago
Kitchener, Ontario, Canada Director File Full timeExecutive Director OpportunityCentre In The Square is seeking a visionary leader to serve as its next Executive Director. Reporting to the Board of Directors, the successful candidate will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre.Key Responsibilities:Develop and...
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Chief Executive Officer
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Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...
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Chief Executive Officer
1 month ago
Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...
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Chief Executive Officer
1 month ago
Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...
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Chief Executive Officer
1 month ago
Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...
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Chief Executive Officer
1 month ago
Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...
**Client Care Centre Manager**, **Team Lead**, **Client Experience Director**
2 months ago
We are seeking a highly skilled and experienced professional to lead our Client Care Centre team at Accoravillage. As a Client Care Centre Manager, you will be responsible for delivering exceptional client experiences and driving business growth through effective team leadership and process improvement.
Key Responsibilities- Team Leadership: Provide guidance, coaching, and mentoring to a team of Client Care Representatives to ensure they have the skills and knowledge to deliver outstanding client experiences.
- Client Experience: Develop and implement strategies to improve client satisfaction and loyalty, ensuring that clients receive exceptional service and support.
- Process Improvement: Analyze and optimize business processes to improve efficiency, productivity, and quality, resulting in increased client satisfaction and business growth.
- Performance Management: Evaluate individual team member performance, identify areas for improvement, and develop plans to address these areas.
- Recruitment and Onboarding: Partner with HR and Training teams to recruit and onboard new team members, ensuring a smooth transition into the role.
- Collaboration: Work closely with cross-functional teams, including Distribution, Training, and Work Force Analysts, to ensure alignment and effective communication.
- Education: Post-secondary education or equivalent combination of education and work experience.
- Experience: Proven successful management of a team in a client care/contact centre environment.
- Skills: Superior interpersonal skills, organization, communication, analytical, interpersonal, motivational, and management skills are essential.
- Knowledge: Knowledge of client care/contact centre capacity management processes, workflows, and process improvement.
- Competitive Compensation: Annual bonus program, annual vacation allowance, and company-paid benefits program.
- Professional Development: Tuition support and specialized program assistance.
- Work-Life Balance: A healthy work-life balance with employee wellness top of mind.
- Employee Recognition: Employee resource groups that support an inclusive work environment.
