Automotive Parts Consultant
4 weeks ago
Automotive Parts Consultant
We are seeking a dedicated Automotive Parts Consultant to enhance our operations. This role is ideal for individuals who are enthusiastic about providing outstanding customer service to our esteemed clientele who choose to procure parts and services for their vehicles. Your passion for the automotive sector, coupled with your ability to engage with customers professionally, will be pivotal in achieving success in this position.
What We Provide
- Competitive compensation
- Comprehensive health and dental coverage
- A premier automotive dealership environment
- A dynamic and supportive team atmosphere
- Opportunities to contribute to a thriving business
Key Responsibilities
- Assist all customers (both retail and service) in selecting necessary parts in a courteous, professional, and efficient manner
- Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range
- Handle phone inquiries, providing pricing information and other relevant details
- Review service estimates to confirm the accuracy of ordered parts and pricing
- Deliver exceptional service to both internal and external customers
- Retrieve and fulfill orders from inventory
- Alert the parts manager regarding out-of-stock items or urgent shop supplies
- Source out-of-stock parts from external suppliers and place emergency orders when necessary
- Notify service advisors and customers upon receipt of special orders
- Inform the service department when all parts have arrived and are ready for delivery
- Prepare orders for delivery to the service department, ensuring all parts are labeled with customer information and job numbers
- Follow up on back-ordered items
- Regularly verify will-call and back-order files, returning unclaimed items to vendors or restocking as needed
- Replenish assigned inventory on a daily basis
- Assist outside sales representatives with their orders
- Ensure all internal parts requests are billed correctly on service repair orders
- Process payments from retail customers or obtain credit approvals
- Ensure all charge sales are signed by customers
- Provide customers with their copy of the invoice
- Process returns for parts, ensuring original invoices or numbers are available for verification
- Issue and track requested tools for technicians
- Maintain organized records of all repair orders, invoices, insurance estimates, and special orders
- Prepare orders for daily shipment, delivery, or pickup
- Reach out to assigned accounts via phone
- Keep front and rear counter areas tidy and organized
- Clean computer terminals and printers daily
- Participate in available training programs
- Stay updated on new products and product enhancements
- Collaborate with the parts manager to maintain a lost sales tracking system
- Uphold a professional appearance
Required Skills and Qualifications
- 3-5 years of experience in parts counter, technical roles, or equivalent (experience with FCA preferred)
- Completion of a relevant post-secondary program or training courses is advantageous
- Familiarity with CDK, MPI Edge, and Star Parts is a plus
- Strong understanding of parts and service operations and inventory management
- Excellent diplomatic skills, including negotiation and conflict resolution
- Strong organizational and time management abilities
- Professionalism and integrity, earning the trust of others
- Detail-oriented, self-motivated, and resourceful
- Proficient in Word, Excel, and MS Office
- Ability to meet physical demands such as lifting heavy items and standing for extended periods
- Valid driver's license with a clean driving record
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