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Strategic Business Analyst
3 months ago
Strategic Business Analyst
Job Type: Permanent, full-time
Salary: Starting at $80,000-$85,000, with excellent benefits provided
The CCTS is dedicated to addressing and resolving telecommunications and television complaints when prior interactions between customers and their service providers have not yielded satisfactory results. We offer a complimentary and impartial service to Canadians.
Our organization is composed of fair, unbiased, and highly committed professionals who comprehend the needs of all parties involved in disputes, diligently investigating and striving for resolutions that honor the interests of both sides.
Our Culture:
Situated in our nation's capital, the CCTS is a vibrant and expanding organization that places a high value on its personnel. We cultivate a workplace that is supportive and prioritizes work-life balance. We embrace diversity and firmly believe in fostering the growth and development of our employees, who come from diverse personal and professional backgrounds.
The atmosphere is welcoming, collegial, collaborative, and team-oriented. Currently, all CCTS employees are engaged in a hybrid work model.
Your Role:
As a Strategic Business Analyst, you will be tasked with conducting comprehensive business analyses across various departments to support corporate objectives and will be expected to communicate your insights and recommendations to business decision-makers.
Your Responsibilities:
- Investigate and assess organizational programs and processes that underpin business functions, aligned with the CCTS' mission, vision, and values.
- Serve as an internal consultant to diverse stakeholders in a central-services capacity.
- Collaborate with project managers, system owners, and end users to thoroughly understand their needs and what is necessary for effective, efficient, and positive experiences for CCTS's employees, leadership, and stakeholders.
- Evaluate the effectiveness and efficiency of business processes and devise strategies for their enhancement, including business technologies. Analyze findings to formulate recommendations for new processes.
- Assist various teams with user acceptance testing of developed projects, helping them comprehend the business objectives and the value these projects contribute to the broader CCTS vision.
- Conduct data analyses as required; develop and present ad hoc reports to support various business process initiatives both internally and externally.
- Identify and document business requirements in a manner that facilitates the achievement of organizational objectives.
- Timely identification and resolution of conflicting requirements.
- Effectively communicate complex information across all levels of the organization.
You should apply if:
- You possess a minimum of four years' experience in a business analysis role, preferably within a non-profit, multi-stakeholder environment.
- You hold relevant post-secondary education, such as a B.A. in business administration, commerce, finance, or computer science.
- You have demonstrated professional experience in requirements gathering, facilitation, business process mapping, and use case modeling.
- You excel in an agile project environment.
- Your professional writing skills are exceptional, with an ability to tailor communication to a diverse audience.
- You are adept at interpreting and documenting the operational requirements of end users, project managers, and other stakeholders.
- You possess a strong proficiency in using Word, Excel, PowerPoint, etc., to create communication materials.
- You have excellent English communication skills, both verbal and written. Bilingual (English/French)? A significant advantage for those with strong communication abilities in both official languages.
- Prior experience in the telecommunications and/or broadcasting industry, particularly in customer complaints, is an asset.
Our ideal candidate is an experienced business analyst with a robust ability to evaluate the effectiveness and efficiency of business processes and develop strategies for their enhancement, employing critical thinking, decision-making skills, and a systematic approach to problem-solving. They are outstanding communicators capable of clearly reviewing, analyzing, and summarizing complex information to make recommendations for process improvements. Lastly, they are highly organized, demonstrating flexibility in managing priorities and excelling in a dynamic environment with shifting tasks and responsibilities.
Interested candidates should prepare a résumé and cover letter and apply by clicking above. Only candidates selected for an interview will be contacted.
The CCTS welcomes all applicants and encourages candidates from diverse backgrounds and individuals with disabilities to apply to join our team of dedicated professionals.
The CCTS will make every reasonable effort to accommodate prospective candidates under any of the protected grounds of discrimination. Should you need an accommodation in relation to a job opportunity or testing or require this posting in an alternate format, please make the request as soon as possible. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity. Information received in relation to accommodation measures will be addressed confidentially.
