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Marine Operations Manager

2 months ago


Gananoque, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The Captain is responsible for ensuring the safe and secure operation of Transport Canada inspected passenger vessels. This includes greeting guests, ensuring their safety and satisfaction, and maintaining a high level of profitability.

Key Responsibilities:

  • Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide.
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise.
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Participate in the execution of the Safety Management System (SMS), including emergency drills.
  • Monitor all of the ship's systems and boarding facilities.
  • Ensure adherence to Transport Canada rules and regulations.
  • Execute other projects as assigned by management.

Requirements and Qualifications:

  • Master's degree or equivalent as recognized by the Ministry of Education.
  • Must currently possess master limited for a vessel of 60 gross tonnage or more license, higher license preferred.
  • Current Marine Basic First Aid.
  • Must hold a valid passport to be able to enter the United States.
  • Current (within previous two (2) years) Transport Canada approved marine medical certification.
  • Minimum of five (5) years of marine experience with an outstanding record.
  • Detailed working knowledge of all ship's systems and their proper maintenance.
  • Must be able to operate vessel in accordance with all Transport Canada rules and procedures.
  • Vessel handling and navigation knowledge required.
  • Able to communicate effectively in oral and written form.
  • Able to effectively deal with internal and external guests.
  • Ability to establish and maintain effective working relationships.
  • Ability to analyze and solve problems.
  • Walk, stand, sit and work in all types of weather conditions for extended periods.
  • Demonstrated ability to manage multiple priorities/tasks.

About Us:

City Experiences is a leading provider of amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.