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Complex Claims Examiner

2 months ago


Oakville, Ontario, Canada The Travelers Companies, Inc. Full time

Job Summary

The Travelers Companies, Inc. is seeking a highly skilled and experienced Senior Claims Resolution Specialist to join our team. As a key member of our claims organization, you will be responsible for investigating, evaluating, reserving, negotiating, and resolving complex and serious claims.

Key Responsibilities

  • Investigate and evaluate complex claims to determine liability and potential losses
  • Develop and implement effective claims handling strategies to achieve optimal outcomes
  • Provide exceptional customer service to policyholders and stakeholders
  • Manage claim files and documentation to ensure accuracy and compliance
  • Collaborate with internal teams, including underwriting, risk management, and legal, to resolve claims
  • Mentor and coach less experienced claims professionals to develop their skills and knowledge
  • Stay up-to-date with industry trends, laws, and regulations to ensure compliance and best practices

Requirements

  • Bachelor's degree in a related field, such as business, finance, or a related field
  • 10+ years of experience in claims handling, with a focus on complex and serious claims
  • Excellent negotiation, communication, and customer service skills
  • Detailed knowledge of insurance policies, laws, and regulations
  • Strong analytical and problem-solving skills

Benefits

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment