Storage Customer Service Representative

1 month ago

Richmond, British Columbia, Canada U-Haul Full time
Job Title: Storage Customer Service Representative

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:
  • Support the site manager with facility operations.
  • Answer phone inquiries from active and prospective customers.
  • Show storage units, explain the terms of rental agreements, and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work.
  • Ensure that all vacant storage units are clean, dry, secure, and available for new customers.
  • Perform other duties as assigned.
Requirements:
  • Driver's license and the ability to maintain a clean driving record.
  • Excellent communication skills.
  • Available to work on weekends and holidays.
Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 pounds assisted or unassisted.

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