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Courier Team Lead

2 months ago

Cranbrook, Canada Federal Express Corporation Full time
Job Description

Job Title: Courier Team Lead

Job Summary:

We are seeking a highly skilled and experienced Courier Team Lead to join our team at Federal Express Corporation. As a Courier Team Lead, you will be responsible for overseeing daily sort, delivery/pickup activities and remote domicile location/feeder Ops. You will lead the sector as assigned, ensuring best practices and effective operations, and model the way for hourly employees by becoming a mentor and demonstrating role model behavior.

Key Responsibilities:

  • Oversee daily sort, delivery/pickup activities and remote domicile location/feeder Ops
  • Lead the sector as assigned, ensuring best practices and effective operations
  • Mentor and demonstrate role model behavior for hourly employees
  • Develop and implement strategies to improve operational efficiency and effectiveness
  • Collaborate with management to achieve business objectives
  • Provide coaching and training to employees to enhance their skills and knowledge
  • Conduct performance evaluations and provide feedback to employees
  • Identify and address operational issues and implement corrective actions

Requirements:

  • High school diploma/equivalent
  • Minimum 2 years current courier experience
  • Personal Development Stream of Excel
  • Solid knowledge of FedEx products, features of service, general operations
  • Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
  • Some knowledge of Federal Express operations and Canadian Customs regulations is an asset
  • Solid communications/interpersonal skills with the ability to motivate, coach, and train employees on the job
  • Ability to prioritize and delegate in a time-sensitive manner
  • Interpersonal Skill Requirements
  • Demonstrated excellent interpersonal, customer relations, and communication skills
  • Good analytical, problem-solving, prioritization, and organization skills
  • Team player

Preferred Qualifications:

  • Pay Transparency:
  • Pay:
  • Additional Details:

Disclaimer:

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable, and work varying shifts based on business needs.