Operations Officer III

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

Job Summary

We are seeking a highly skilled Operations Officer III to join our team. As an Operations Officer III, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures. You will also be responsible for referring or escalating processing or operational issues as needed, identifying opportunities to improve service delivery, and providing accurate and thorough analysis of key process drivers.

Key Responsibilities

  • Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
  • Refer or escalate processing or operational issues as needed, based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
  • Identify opportunities to improve service delivery and implement changes as needed.
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.

Requirements

  • Undergraduate degree or college diploma preferred.
  • 1+ year relevant experience.

What We Offer

We offer a competitive salary, variable compensation, and a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts. We also offer career development opportunities, including regular leadership and development conversations, mentorship, and training programs.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication and analytical skills, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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