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Front Office Reception Agent

1 month ago

Banff, Alberta, Canada Accor Full time
Job Title: Front Office Reception Agent

Are you a hospitality professional seeking a challenging role where you can utilize your skills and abilities to provide exceptional service to our guests?

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Reception Agent to join our team at Fairmont Banff Springs. As a key member of our front desk team, you will be responsible for providing a warm and welcoming experience for our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to all guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Greet, check-in/check-out, and settle guest accounts, ensuring all service standards are followed.
  • Document all guest requests, complaints, or issues immediately and notify designated department/personnel for resolving the situation, following up to ensure completion and guest satisfaction.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Respond to each guest who approaches the reception desk.
  • Drive rate through up-selling room brands.
  • Follow departmental and hotel policies, procedures, service, and safety standards.
Requirements:
  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights.
  • Previous experience in front desk or customer service an asset.
  • Previous Property Management System (PMS) experience an asset.
  • Proficient in the English language (verbal & written), second language an asset.
  • Must display strong communication, analytical, organizational, and administrative skills to be able to deal with multiple priorities simultaneously.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Perks and Benefits:
  • Subsidized staff accommodation provided on-site for full-time status employees.
  • One complimentary meal per shift in our staff cafeteria.
  • Comprehensive benefits package, including medical, vision, and dental.
  • Employee travel program with discounts on room rates as well as on food and beverage at Fairmont and Accor properties worldwide.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are contacted by a recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.