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Support Service Analyst
2 months ago
Steritech is a leading provider of food safety, quality assurance, and customer experience management solutions. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitality.
As a Support Service Analyst, you will play a critical role in helping our clients achieve their goals. Your responsibilities will include:
Key Responsibilities:- Assist the Support and Planning team to identify process improvement opportunities and increase efficiencies within the department.
- Assist the Support and Planning team with identification of errors and troubleshooting with current platforms and processes.
- Assist the Support and Planning team to create and establish regular reporting to ensure data accuracy.
- Oversee implementation of new clients and services using the client implementation standard operating procedures.
- Establish and document standard operating procedures for the team.
- Coordinate and lead training for the team when new technology and processes are introduced.
- Evaluate and modify standard protocols and procedures as needed to support new business and technology.
- Manage data load process.
- Liaise with OnBrand360 Product Manager as needed to communicate and prioritize needed enhancements.
- Participate in User Acceptance Testing for any new software releases and enhancements.
- Assist with the creation, documentation, and execution of new hire training.
- Lead or participate in ongoing projects.
- Ensure all client data is accurate including work orders and billing through regular reports as well as direct engagement with the Support and Planning Team.
- At least 5 years of customer support and administrative experience.
- Proficient in Microsoft Office (Excel, Word, PowerPoint), Google Suite, and Salesforce.
- Experience balancing and prioritizing external and internal requests.
- Ability to work in a fast-paced environment.
- Strong attention to detail and willingness to learn.
- Available to work Monday-Friday.
Steritech offers a comprehensive benefits package, including:
- Robust Paid Training & Professional Development Path
- Opportunity to grow - We love to promote from within
- Fantastic Tuition Reimbursement benefits & Scholarship Programs
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Outstanding Company-Paid Short Term Disability
- Access to Long-Term Disability Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Company-paid sick time
- Retirement Savings plan with highly-competitive company-matching contributions
- Employee Discounts
- Vacation Days
- Company-Paid Holidays
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
