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Benefits Coordinator

2 months ago

London, Ontario, Canada Selectpath Full time
Job Summary

As a Benefits Administrator at Selectpath, you will play a crucial role in supporting the Practice Advisor and clients by managing data, reporting, and analysis related to group benefits products. This position requires strong organizational skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Client Support: Provide exceptional support to clients by managing data, reporting, and analysis related to group benefits products.
  • Renewal Management: Plan, organize, and oversee the preparation and completion of client renewals, ensuring a seamless process.
  • Reporting and Analysis: Create detailed and accurate client reports that adhere to high standards, and collaborate with team members to address client needs.
  • Carrier Liaison: Act as a liaison with carriers to resolve issues effectively and efficiently.
  • Administrative Tasks: Manage various administrative tasks such as drafting Advisor client correspondence, maintaining files, and updating the database.
  • Ad Hoc Reports: Generate ad hoc reports as required.
  • Team Support: Provide support at Reception when needed, and take on additional tasks as assigned to contribute to the team's success.
Requirements
  • Education: College diploma, preferably with a business focus.
  • Experience: Minimum 3 years of customer service experience.
  • Knowledge: Working knowledge of Group Benefits is an asset, and proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and experience with Goldmine or CRM systems is advantageous.
  • Skills: Strong attention to detail, process-oriented, and adept at managing conflicting priorities. Advanced knowledge and application of MS suite of products (Outlook, Word, Excel, and PowerPoint).
  • Personal Qualities: Team player with a commitment to internal customer support, excellent interpersonal, verbal, and written communication skills.