Energy Management Specialist
2 days ago
We are seeking a highly skilled and detail-oriented individual to join our team as an Enrollment and Transaction Management Specialist. In this role, you will be responsible for processing enrollments and transactions for our customers in the North America markets.
Key Responsibilities- Provide enrollment and transaction management support for gas and electric deregulated markets serving residential, small and large commercial customers.
- Review, investigate, and follow up on complex operational service requests, call logs, and emails related to enrollments and transaction management inquiries.
- Work independently to process tasks, investigate, and resolve exceptions within target service level agreements (SLAs).
- Collaborate with internal and external stakeholders to resolve contract and enrollment-related matters.
- Utilize reporting and performance metrics to manage risk and ensure tasks are completed within SLAs.
- Work closely with Operations Team Leads and Managers to meet goals, review exceptions, and take appropriate actions.
- Minimum 4 years of problem-solving, issue resolution, or other relevant experience required; 6+ years preferred.
- Prior experience in deregulated gas and electric markets, enrollment and transaction management, EDI transaction processing, operational exception handling, billing, and/or project management is a plus.
- Grade 12 diploma or GED is required; post-secondary degree/diploma is preferred.
- Competitive compensation
- Performance-based bonuses
- Comprehensive benefits package
- Hybrid working model
- Health and wellbeing tools and resources
Just Energy and its subsidiaries are an equal opportunity employer.
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